The Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services Limited (BASL), has voiced its strong disapproval of recurring violent incidents within its premises, particularly those directed against its staff. These incidents underscore a concerning trend of passenger aggression, often stemming from frustrations related to flight operations, escalating into physical assaults on terminal personnel. BASL emphasizes its zero-tolerance policy towards any form of violence within the terminal and is committed to pursuing legal action against perpetrators to ensure the safety and well-being of its staff and all terminal users.
A recent incident on April 20, 2025, exemplifies this growing concern. A system error at an airline’s check-in counter triggered passenger agitation, culminating in the physical assault of an on-duty Aviation Security officer. This incident mirrors a similar event in December 2024, where another staff member was assaulted. These repeated occurrences highlight the need for enhanced measures to address passenger frustration and prevent such acts of violence. BASL has handed over the offending passenger in the April incident to the police and is actively pursuing legal action. This proactive approach aims to deter future incidents and ensure that those responsible for such behavior are held accountable.
BASL’s commitment to a safe and respectful environment is paramount. The company firmly believes that disputes should be resolved through lawful and respectful dialogue, not through physical aggression. Staff members, who are dedicated to assisting passengers and ensuring smooth terminal operations, deserve to be treated with dignity and respect. The recurring assaults not only endanger the physical safety of staff but also undermine the overall atmosphere of professionalism and order within the terminal.
The company’s zero-tolerance policy underscores its dedication to protecting its workforce and maintaining a secure environment for all terminal users. This policy encompasses a multi-pronged approach, including close collaboration with law enforcement agencies, stringent security measures, and clear communication with passengers regarding acceptable conduct within the terminal. BASL is committed to following through on legal proceedings against perpetrators to demonstrate the seriousness with which it treats such incidents.
BASL recognizes the importance of addressing the root causes of passenger frustration. While system errors and other operational challenges can be frustrating, resorting to violence is unacceptable. The company is working closely with airlines and other stakeholders to improve communication, streamline processes, and minimize disruptions that can lead to passenger unrest. This collaborative approach aims to create a more efficient and passenger-friendly environment, reducing the likelihood of future incidents.
The safety and well-being of staff and passengers are paramount to BASL. The company is committed to taking decisive action to prevent further incidents of violence and maintain a secure and respectful atmosphere within MMA2. This commitment includes continued collaboration with law enforcement, enhanced security protocols, and ongoing efforts to improve communication and address passenger concerns. BASL believes that through these measures, it can create a more positive and secure travel experience for everyone.
