In recent weeks, customers of First Bank Plc have expressed their dissatisfaction on social media platforms regarding what they consider to be excessive and unwarranted debits from their accounts. Users took to the bank’s official Facebook page, with multiple posts highlighting issues with unexpected debits that have plagued them over a two-week span. Many users shared similar experiences, indicating a widespread problem that raised concerns about the security and management of their funds.
One prominent complaint came from a customer named Udoh Blessing, who noted a troubling pattern of debit alerts linked to what appeared to be a service called “QS,” which included digits resembling her phone number. Blessing questioned the legitimacy of these transactions, particularly since she had not initiated any recharges through the service referenced in the alerts. Her frustration was echoed by others, indicating that this issue was not isolated but rather symptomatic of broader operational flaws within the bank’s systems.
Another user, Esther Maurice, shared her anxiety over being debited numerous times in a single month, imploring for clarity regarding the frequent “MTN: USSD” debits. She articulated a feeling of being overwhelmed, suggesting that such issues contribute to a feeling of helplessness for customers navigating such banking challenges. Maurice’s experiences underscore the detrimental impact of these unauthorized debits not only on individual finances but also on the overall trust and reliability expected from a banking institution.
Moreover, a customer named Irreplaceable Gichi reported a drastic reduction in her account balance following a recent money transfer, further aggravating her concerns. She highlighted her inability to maintain a stable account balance due to recurring debits and called on the bank for immediate clarification and solutions. This sentiment was also mirrored by Stephen Ochoche, who revealed that he had been debited multiple times without conducting any transactions—raising questions regarding the safety of customer funds and the integrity of banking operations at First Bank.
In response to the growing chorus of complaints, First Bank acknowledged the issues raised by its customers. The bank’s social media team reached out promptly, advising affected customers to send their account details and specific transaction inquiries through direct messages. This rapid response signals the bank’s recognition of the seriousness of these customer frustrations. Yet, it also highlights the importance of effective communication and transparent resolutions in maintaining customer loyalty and trust.
Additionally, the bank directed customers seeking urgent assistance to their official support channels and provided contact information to facilitate resolution processes. While these responses indicate a willingness to address the issues at hand, the situation raises questions about the bank’s operational oversight and the need for a more proactive approach to prevent such occurrences in the future. As customers continue to voice their concerns, First Bank must not only resolve individual complaints but also implement measures that enhance the security and reliability of their services to restore their customers’ confidence.
