SAP Sapphire 2023, held in Madrid, showcased a compelling narrative of digital transformation, driven by the innovative application of Business AI and cloud solutions. Global brands from diverse sectors converged to demonstrate how SAP’s technologies are reshaping their operations, empowering employees, and driving tangible business outcomes. A central theme emerged: the democratization of data and insights through user-friendly AI tools, enabling faster decision-making and enhanced efficiency. The event underscored the transformative potential of integrating intelligent technologies into core business processes, paving the way for agile, data-driven enterprises.
Heineken’s “Hoppy,” an AI-powered chatbot, exemplified the practical application of Business AI. By leveraging SAP Business Technology Platform, Heineken streamlined data access, enabling employees to quickly retrieve information in their preferred language. This innovation dramatically reduced information retrieval time from 15 minutes to just 1 minute, freeing up valuable time for knowledge workers and boosting overall productivity. Furthermore, Heineken is exploring the automation of repetitive tasks using Hoppy, aiming to further optimize business processes and enhance communication and decision-making. The ability to flag missing information in purchase orders highlights the potential of AI to improve accuracy and efficiency across critical operational areas.
Team Liquid, a competitive gaming organization, showcased another compelling use case for SAP’s AI capabilities. Leveraging Joule agents, the team gains instant access to game statistics, player performance trends, and strategic comparisons using natural language. This data, visualized through the Next Level Esports Centre dashboard built on SAP BTP, provides coaches and players with crucial insights into upcoming opponents, aiding strategic decision-making in the high-pressure environment of esports. The rapid turnaround time for data requests and the ability to analyze data between games underscores the agility and responsiveness enabled by SAP’s technology.
CAF, a global leader in urban rail and bus systems, demonstrated the transformative power of migrating to the cloud. By transitioning from a heavily customized on-premises landscape to a standardized cloud environment with SAP S/4HANA Cloud Private Edition, CAF achieved seamless integration of SAP solutions into core business functions. This standardization enabled improvements in master data management, financial reporting, procurement, sales, and transportation. The move to the cloud has positioned CAF for future success by providing the flexibility and agility needed to navigate the complexities of a rapidly evolving market.
Siemens Healthineers, a global medical technology company, embarked on its digital transformation journey by selecting RISE with SAP. This strategic decision reflects a commitment to simplifying and standardizing processes while leveraging SAP’s technology to drive innovation in healthcare. The move towards a cleaner core and cloud-based operations promises to enhance efficiency and agility, allowing Siemens Healthineers to focus on pioneering breakthroughs in the medical field.
Xerox, a global leader in document management and digital printing solutions, also chose RISE with SAP to transition to the cloud and adopt a clean core approach. This strategic move aims to streamline operations across markets and business processes, ultimately reducing IT costs and enabling the development of new business models. By embracing cloud technology, Xerox aims to enhance its agility and cost-effectiveness while equipping its enterprise with modern tools and improved support, allowing it to better meet the evolving demands of its customers and partners.
The diverse range of industries represented at SAP Sapphire 2023 highlights the versatility and adaptability of SAP’s solutions. From brewing to esports, transportation to healthcare, and document management, organizations are leveraging SAP technologies to drive innovation and achieve tangible business outcomes. The common thread across these success stories is the focus on empowering users with data-driven insights, streamlining processes, and enhancing agility in the face of evolving market demands. The event served as a testament to the power of digital transformation and the role of intelligent technologies in shaping the future of business.
