The Federal Competition and Consumer Protection Commission (FCCPC), led by its Executive Vice Chairman/CEO, Mr. Tunji Bello, has issued a strong call for electricity distribution companies (DisCos) in Nigeria to prioritize consumer rights in the electricity metering process. During a recent meeting in Abuja with key stakeholders from the electricity sector, Bello underscored the urgent need for transparency in metering practices and fairness towards consumers. He expressed that the existing issues, particularly arbitrary billing and inadequacies in metering transparency, are unacceptable and urged DisCos to adhere to regulatory guidelines set forth by the Nigeria Electricity Regulatory Commission (NERC).
Among the critical topics discussed were the widespread concerns regarding metering discrepancies and the problems associated with obsolete meters. Incidents of consumers being transitioned from the Unistar prepaid meter model, which is set to be phased out starting November 14, 2024, have sparked significant apprehension regarding the financial burden of meter replacement. Consumers are anxious about who will bear the costs associated with this transition and the risk of being subjected to prohibited estimated billing practices. Bello highlighted a specific complaint from an Ikeja Electric customer who cited exorbitant replacement costs of nearly N1M, calling for FCCPC intervention in addressing this exploitation.
Bello reiterated that it is incumbent upon DisCos to shoulder the costs associated with replacing outdated meters without imposing financial burdens on consumers during this critical transition period. He clearly stated, “Consumers should not have to pay for meters that are outdated or no longer in use,” and emphasized that regulations stipulate that any changes must occur without unfairly offsetting costs onto consumers. His firm stance reflects a commitment to ensuring that consumer rights are not only recognized but upheld throughout this transition.
Furthermore, the FCCPC condemned the illegal practice of placing consumers with faulty meters on estimated billing, which constitutes a clear violation of NERC regulations. Bello stated that there are no valid excuses for DisCos to neglect proper protocols, including the reimbursement of consumers who purchase their meters and the prompt replacement of faulty meters. His comments point to an unwavering commitment to regulatory compliance and consumer protection, asserting that any failure to adhere to these responsibilities will result in immediate corrective actions against DisCos.
The meeting provided a crucial forum for various stakeholders in the electricity sector to articulate their concerns and perspectives regarding the ongoing metering issues. It facilitated an exchange of views that underscored the immediate need for a fair and transparent metering process that respects consumer rights. The FCCPC aims not only to address existing grievances but also to prevent future instances of consumer exploitation or unfair billing practices.
In conclusion, the FCCPC, under Mr. Tunji Bello’s leadership, is taking significant steps to ensure that the voices of consumers are prioritized in the electricity distribution landscape of Nigeria. As the sector navigates the complex transition in metering options, the commitment to adhering to regulations and prioritizing consumer welfare will be critical in establishing a fairer and more equitable electricity system. Through these proactive measures, the FCCPC aims to restore consumer confidence and ensure accountability within the electricity distribution companies.
