Ghana’s passport system underwent a significant overhaul in April 2025 with the introduction of a new biometric passport system, resulting in a record number of passport issuances and a marked improvement in service delivery. The new system, championed by Foreign Affairs Minister Samuel Okudzeto Ablakwa, has seen the printing and delivery of 161,824 chip-embedded passports as of September 10, 2025, with 122,895 already in the hands of applicants. This achievement represents a dramatic turnaround from the previous system, which was plagued by a backlog of over 70,000 unprocessed applications and rampant corruption. The Minister proudly declared an end to the era of long delays, exploitation by middlemen (“goro boys”), and frustrating backlogs that had long characterized Ghana’s passport acquisition process.
The heart of this transformation lies in the enhanced security features of the new biometric passports. These passports incorporate over 175 advanced security elements, a significant leap from the mere 32 features present in the older version. This upgrade aligns with the highest standards set by the International Civil Aviation Organisation (ICAO), thus boosting the credibility and security of Ghanaian travel documents on the global stage. These enhanced features are designed to combat fraud and counterfeiting, bolstering international confidence in Ghanaian passports and facilitating smoother travel experiences for citizens. The transition to these secure documents is a crucial step in modernizing Ghana’s identity management system and projecting a positive image internationally.
Beyond the technological advancements, the Ministry of Foreign Affairs has implemented a series of reforms aimed at streamlining the application process and improving accessibility for all citizens. These reforms include the introduction of home delivery services, allowing applicants to conveniently receive their passports via courier companies. A 24-hour passport operation system ensures that documents are processed and delivered worldwide within 15 days, significantly reducing waiting times. This rapid processing and delivery system reflects a commitment to efficiency and responsiveness in public service.
Furthermore, the Ministry has expanded its reach by increasing the number of Passport Application Centres (PACs) to 13 across nine regions, with plans to open seven more, including one in Bolgatanga. This expansion aims to decentralize passport services, making them more accessible to citizens across the country, regardless of their location. The proposed reduction in passport fees, through a bill submitted to Parliament, seeks to further alleviate the financial burden on applicants, with the cost of a 32-page standard booklet expected to decrease from GH¢500 to GH¢350. This commitment to affordability underscores the government’s dedication to ensuring that passport acquisition is within reach for all citizens.
To cater to urgent travel needs, the Ministry is also introducing a premium same-day delivery service, particularly targeting the business sector. This expedited service recognizes the importance of timely passport issuance for individuals with pressing travel requirements. The modernization efforts extend to the digital realm, with the implementation of a modernized digital platform facilitating real-time data verification with the National Identification Authority (NIA) and a 24-hour call center to enhance transparency and provide round-the-clock support to applicants. These technological advancements streamline the application process and provide citizens with readily accessible information and assistance.
The comprehensive overhaul of Ghana’s passport system signifies a commitment to eradicating corruption and promoting efficiency in public service delivery. Minister Ablakwa emphasized that these innovations are designed to make passport services more accessible, equitable, and transparent, ensuring that passports are no longer viewed as a privilege reserved for the well-connected but as a right for all citizens. The streamlined application process, coupled with the elimination of exploitative middlemen, fosters a fairer and more accessible system for all Ghanaians.
These transformative changes in passport administration are presented as a cornerstone of President Mahama’s Reset Agenda, which aims to instill efficiency and accountability across public services. From the enhanced security features of the new passports to the streamlined application and delivery processes, the revamped system reflects a concerted effort to modernize and improve public service delivery. Minister Ablakwa highlighted these achievements as indicative of the “new Ghana” being built, one characterized by efficient, accessible, and transparent public services. The successful implementation of the new passport system serves as a model for other public service reforms, demonstrating the potential for positive change within the government.
