Access ARM Pensions Limited recently announced its plans to engage with clients across Nigeria in response to concerns about the potential impacts of the newly approved merger with ARM Pensions. This initiative was highlighted during a client engagement event held in Abuja, where the Managing Director and CEO, Dave Uduanu, reassured clients regarding the security of their pension funds amidst the transition. He emphasized the firm’s dedication to not only safeguarding client assets but also enhancing the quality of service following the consolidation, which aims to create a more robust entity capable of providing improved pension management services throughout the country.
Uduanu elaborated on the advantages stemming from the merger, explaining that it has allowed for the integration of clients into a more extensive financial services framework. This expanded ecosystem includes various offerings such as a payment platform, digital lending services, insurance brokerage, and banking services, all supported by a solid N27 trillion balance sheet aimed at ensuring lasting economic stability for pension fund holders. In his remarks, he confidently declared, “Your funds are safe with us,” further underlining the commitment of Access ARM Pensions to elevate client experiences through superior service quality as they adapt to evolving customer needs.
The CEO also underscored the company’s comprehensive risk management framework, which operates under stringent regulatory oversight to safeguard the N3 trillion in assets under management. Uduanu assured clients that the firm’s governance structures and oversight mechanisms are more robust than ever, promising that increased regulatory scrutiny inherently provides additional layers of security for client investments. He explained that the merger was not merely a financial transaction but a strategic move designed to enhance service delivery tailored to the specific requirements of their clients, showcasing the firm’s strong commitment to client welfare.
In light of the merger, which was officially approved by the National Pension Commission, Uduanu emphasized the strategic importance of proactive client engagement. The firm intends to reach out directly to clients across key geopolitical zones like Lagos, Ibadan, Port Harcourt, and Kaduna to facilitate discussions that would help to better understand the unique needs of their clientele. This client-centric approach is a critical component in ensuring that Access ARM Pensions can continuously adapt and refine its offerings in line with client expectations, thus fostering trust and loyalty.
Moreover, Uduanu articulated the tangible benefits of being integrated within the Access Holdings ecosystem, which broadens the company’s service offerings and enhances overall client experiences. He pointed out that the company is committed to not only hearing and addressing customer needs but also relaying these insights back to the larger corporation to identify innovative ways to meet these demands. The merger, he noted, significantly accelerates their ambition to lead the pension market in Nigeria, positioning Access ARM Pensions as a competitive force in the sector capable of achieving objectives in a substantially shorter time-frame than starting anew.
During the client engagement session, attendees expressed their ongoing support for Access ARM Pensions and encouraged the firm to maintain its focus on delivering strong investment returns. Client feedback underscored the importance of open dialogue with the firm as it navigates this new chapter following the merger. The overarching goal remains clear: to enhance service delivery, ensure asset security, and lead the pension market with a customer-first mentality, solidifying Access ARM Pensions’ reputation as a trusted partner for clients’ financial futures.
