Paragraph 1: Minister’s Vision for Ghana’s Telecom Sector
Ghana’s Minister for Communications, Digital Technology and Innovations, Samuel Nartey George, has outlined his vision for a transformed telecommunications sector, emphasizing an engagement-led approach. This strategy centers on active dialogue with stakeholders, including mobile network operators, consumers, and regulatory bodies, to understand and address the challenges facing the industry. The ultimate goal is to foster a competitive, healthy, and sustainable telecom ecosystem that benefits all parties involved. This collaborative approach aims to balance the interests of consumers with the needs of operators, ensuring affordable access to quality services while promoting investment and innovation in the sector.
Paragraph 2: Focus on Data Bundles and Network Quality
A key aspect of the Minister’s plan involves improving the value proposition of data bundles for consumers. He believes that offering larger data allowances will ultimately drive down prices in the medium to long term, increasing affordability and internet accessibility. Simultaneously, recognizing the critical role of network infrastructure in delivering reliable and high-quality services, the Minister has mandated all Mobile Network Operators (MNOs) to invest significantly in network upgrades over the next quarter (July to September). This mandate underscores the government’s commitment to enhancing the user experience and addressing persistent issues related to network performance and connectivity.
Paragraph 3: Regulatory Oversight and Quality Assurance
To ensure accountability and enforce quality standards, the National Communications Authority (NCA) will conduct a comprehensive quality of service assessment in the final quarter of the year (October to December). This assessment will evaluate the performance of each MNO against established benchmarks, and operators failing to meet these standards will face sanctions. This proactive approach to regulation aims to ensure that consumers receive the quality of service they pay for and incentivizes operators to prioritize network improvements and customer satisfaction.
Paragraph 4: Addressing Data Bundle Pricing and Tax Burden
While acknowledging the potential financial strain on network operators, the Minister announced a planned 10% increase in data bundle prices effective July 1, 2025. However, this increase will be accompanied by a substantial rise in data allowances. For example, Airtel Tigo’s GHS 400 bundle will increase from 195GB to 236GB, and Telecel’s GHS 400 bundle will increase from 190GB to 250GB. MTN will implement a 15% price increase across its data bundles and reinstate the GHS 399 bundle, significantly increasing its data allowance. The Minister also recognizes the impact of taxes on data affordability and is engaging with the Ministry of Finance to rationalize the tax components that contribute to the 39% tax burden on data prices. The objective is to reduce these taxes, allowing telecom companies to pass on the savings to consumers and further enhance data affordability.
Paragraph 5: Investment in Network Infrastructure and Addressing Public Concerns
The Minister expressed his appreciation for the commitment of the CEOs of the three major telecom companies (Airtel Tigo, Telecel, and MTN) to invest approximately $1.2 million in network infrastructure improvements by the end of the year. This investment, which may involve acquiring new spectrum, transmitters, or other equipment, is expected to significantly improve the quality of service. Furthermore, addressing public concerns about billing accuracy, the Minister assured that the NCA has implemented a robust billing verification system. Recent assessments have confirmed that all data bundles were credited correctly, allaying fears of unexpected data losses. This transparent approach to billing builds trust between consumers and operators and demonstrates the government’s commitment to protecting consumer rights.
Paragraph 6: Minister’s Pledge to the People of Ghana
Concluding his address, the Minister reaffirmed his dedication to serving the people of Ghana, emphasizing his commitment to improving the telecommunications sector through diligent effort and unwavering resolve. This commitment highlights the government’s focus on leveraging technology to empower citizens, foster economic growth, and improve the overall quality of life in Ghana. The Minister’s pledge signifies a dedication to transparency, accountability, and a consumer-centric approach to developing the telecommunications landscape.
