The Ministry of Foreign Affairs of Ghana has initiated a streamlined transition process for passport applications, urging citizens to finalize their applications under the previous biometric system within a 90-day window. This directive comes in the wake of the country’s upgrade to a more secure and technologically advanced chip-embedded passport system. The Ministry’s proactive approach aims to ensure a seamless shift to the new regime while accommodating applicants who had commenced their applications under the old system. This transition period allows ample time for these applications to be processed and finalized, preventing any disruptions or delays for citizens seeking passports.
Approximately 30,000 applications are currently pending completion under the old system, with 7,900 of these having already been paid for but lacking complete information or documentation. The Ministry has emphasized that these applicants will not incur any additional charges to complete their applications, ensuring that the transition doesn’t impose extra financial burdens on them. This measure assures citizens that their initial investment will be honored, and they won’t be penalized for the system upgrade. It reflects a commitment to citizen-centric service delivery and efficient resource management during the transition.
To facilitate the completion of these applications, the Ministry has provided clear instructions and resources. Applicants with incomplete records are directed to utilize the new passport portal, passport.mfa.gov.gh, which offers a user-friendly interface and step-by-step guidance to finalize their submissions. This online platform streamlines the process, making it convenient for applicants to access and complete their applications from anywhere with an internet connection. It reduces the need for physical visits to passport offices, saving applicants time and effort.
Furthermore, applicants who had scheduled appointments under the old system between April 28th and 29th, which coincided with the transition period, are advised to proceed to their designated Passport Application Centers. This applies to those who were able to keep their appointments and those who unfortunately missed them. The Ministry’s clear communication ensures that all applicants, regardless of their appointment status during the transition period, are aware of the necessary steps to complete their applications. This proactive approach minimizes confusion and potential delays.
The Ministry’s commitment to a smooth transition extends to providing comprehensive support and assistance to applicants throughout the process. Recognizing that the transition may raise questions or require additional guidance, the Ministry has established a 24-hour hotline. Citizens can reach this hotline at 0302-754-200 for any inquiries or assistance related to their passport applications. This dedicated support channel ensures that applicants have access to real-time assistance and can quickly resolve any challenges they may encounter.
In summary, the Ministry of Foreign Affairs is actively managing the transition to the new chip-embedded passport system with a focus on citizen convenience and efficiency. The 90-day window for completing old system applications, the assurance of no extra charges, the provision of a user-friendly online portal, clear guidance for appointment holders, and the availability of a 24-hour hotline demonstrate a well-structured and citizen-focused approach to implementing this significant technological upgrade. These measures aim to minimize disruption, ensure fairness, and maintain a high level of service delivery during the transition. The Ministry’s proactive communication and commitment to supporting applicants underscore its dedication to a seamless and successful transition to the enhanced passport system.
