Stanbic IBTC Trustees, a subsidiary of Stanbic IBTC Holdings, a prominent financial institution in Nigeria, has been lauded for its customer-centric approach, receiving the prestigious “Most Customer-Focused Trust and Investment Company of the Year – Nigeria” award at the 2025 West Africa Innovation Awards. This recognition underscores Stanbic IBTC Trustees’ unwavering dedication to providing exceptional client experiences, fueled by innovation, integrity, and a deep understanding of the evolving financial landscape. The company’s commitment to exceeding client expectations has positioned it as a leader in the trust and investment industry.
The West Africa Innovation Awards, a distinguished platform in its fourteenth year, brings together government stakeholders, brand experts, and corporate leaders from across West Africa. The award serves as a testament to Stanbic IBTC Trustees’ consistent efforts in building strong client relationships and delivering innovative solutions tailored to the unique needs of its diverse clientele. The company’s recognition at this esteemed event further solidifies its reputation as a trusted partner in the financial services sector.
Emi Agaba-Oloja, Chief Executive Designate of Stanbic IBTC Trustees, expressed gratitude for the award, emphasizing the company’s unwavering focus on client satisfaction. She highlighted the importance of embracing innovation in a traditionally conservative industry, and how Stanbic IBTC Trustees has consistently strived to simplify complex processes and empower clients through insightful financial solutions. This client-centric approach has enabled the company to build lasting relationships and solidify its position as a leader in the trust and investment domain.
Agaba-Oloja further elaborated on Stanbic IBTC Trustees’ commitment to innovation, citing the company’s efforts in developing digital onboarding processes and bespoke trust solutions. These initiatives demonstrate the company’s proactive approach to adapting to the evolving needs of its clients and providing seamless, accessible services. By leveraging technology and streamlining processes, Stanbic IBTC Trustees aims to make trusteeship more responsive, inclusive, and accessible to a wider range of Nigerians.
The company’s focus on client-centricity extends beyond simply meeting expectations. Stanbic IBTC Trustees strives to anticipate client needs and provide tailored solutions that address their unique financial goals. This proactive approach, coupled with a commitment to ethical service delivery, has earned the company the trust and loyalty of its clients, solidifying its position as a preferred partner in the financial services industry. The emphasis on empathy and understanding the individual circumstances of each client sets Stanbic IBTC Trustees apart in a competitive market.
As the wealth management and trust services landscape continues to evolve, Stanbic IBTC Trustees remains at the forefront of innovation, constantly redefining industry standards and demonstrating a deep commitment to client satisfaction. The company’s proactive approach to embracing technology, coupled with its unwavering focus on empathy and understanding, positions it as a key player in shaping the future of the trust and investment industry in Nigeria. This dedication to client-centricity and innovation will undoubtedly continue to drive the company’s success in the years to come.
