In an announcement from Unity Bank Plc, the Managing Director and CEO, Mrs. Tomi Somefun, emphasized the bank’s unwavering commitment to prioritizing customer interests above all else. She applauded the dedication of the frontline staff in implementing the bank’s customer service charter, highlighting that this year’s theme, “Above and Beyond,” is a reflection of Unity Bank’s mission to place customers at the heart of its operations. This thematic focus encourages the bank to evaluate its journey and the pivotal role that customer-centricity plays in its success.
Mrs. Somefun underscored that Unity Bank is continuously investing in innovation while also improving existing systems to enhance customer experiences. She noted that new technological tools and strategic approaches are set to be introduced in the upcoming months. The intention behind these upgrades is to create a more enriching banking experience for customers, whether through advanced digital platforms or personalized service offerings. This forward-looking approach reinforces Unity Bank’s commitment to evolving in the rapidly changing banking landscape.
Acknowledging the vital role of frontline staff, Mrs. Somefun emphasized that it is their dedication, resilience, and professionalism that has showcased the essence of the year’s theme. She highlighted that Unity Bank’s customer service team consistently goes beyond expectations, ensuring that every interaction with customers is handled with care and excellence. Their efforts are instrumental in building long-lasting relationships and in fostering brand loyalty as customers choose Unity Bank over competitors.
The sentiment was echoed by Elfrida Igebu, the bank’s Chief Customer Service Officer. She articulated that the week-long celebrations were not only a testament to customer appreciation but also an opportunity to recognize the outstanding efforts of the bank’s staff. Igebu noted the significance of personalizing experiences and displaying genuine empathy, which have distinguished Unity Bank in a competitive market and fostered enduring connections with clients.
From October 7-11, Unity Bank organized a series of activities across its more than 200 branches nationwide in celebration of its customers and the exceptional teams behind its success. The initiatives were designed to reward exemplary staff performance and reinforce the importance of exceptional customer service. Such engagements reflect the bank’s strategy of nurturing a culture of appreciation and recognition that motivates employees to uphold high service standards.
Through these celebrations and a clear commitment to customer-centric innovations, Unity Bank Plc aims to solidify its position as a leading player in the banking sector while delivering enhanced experiences to its customers. By placing a strong emphasis on the “Above and Beyond” theme, Unity Bank continues to prioritize customer satisfaction and reflect on the remarkable journey of engagement it has shared with its clientele, ultimately fostering a strong community-oriented banking environment.
