The Electricity Company of Ghana (ECG) has issued a public announcement regarding power disruptions resulting from a severe rainstorm that impacted the Greater Accra Region on Sunday, May 18, 2025. The storm caused widespread flooding and triggered several outages across the ECG network. In response to the flooding, the National Disaster Management Organization (NADMO) requested the isolation of specific areas to mitigate risks and ensure public safety. This proactive measure involves temporarily suspending power supply to these locations, ensuring that floodwaters do not come into contact with energized electrical equipment, preventing potential electrocution hazards and further damage to infrastructure.
The areas affected by the NADMO-directed power isolation include several residential and commercial zones. Borteyman Stadium, Affordable Housing, and the wider Borteyman Township are among the affected localities. Also included are Little Roses, Lakeside, Nanakrom, Kissieman, Dome Pillar 2, and Christian Village. The power outage extends to commercial hubs such as School Junction and the Melcom store at School Junction. Other areas affected include Nmaidzor Zoomlion, University Farms, Trasacco 3rd gate, Legon Hill, Santoe, Blue Kiosk, the Adenta ECG office, and Madina Islamic University. The isolation of these areas underscores the collaborative efforts between ECG and NADMO in responding to this natural disaster and prioritizing public safety.
ECG assures the public that it is working closely with NADMO to assess the situation and restore power as soon as it is deemed safe. The company emphasizes that its priority is the safety of its customers and the general public. Reconnecting power to the affected areas will be undertaken once NADMO confirms that the floodwaters have receded and the risk of electrical hazards has been eliminated. This coordinated approach ensures a safe and controlled restoration of power, preventing further damage and minimizing potential risks to residents and emergency personnel working in the affected areas.
In addition to the widespread outages caused by the flooding, the storm also resulted in localized power disruptions and incidents of fallen utility poles and sagging conductors in various areas. ECG is committed to addressing these individualized issues as quickly as possible. The company urges its customers to report any such incidents to the ECG Call Center via the designated phone number: 0302-611611. Alternatively, customers can report outages and other incidents directly to their nearest ECG office. Furthermore, ECG encourages the use of its social media platforms, specifically @ECGghOfficial on Facebook, X (formerly Twitter), and Instagram, as additional reporting channels. This multi-platform reporting system allows for efficient communication and swift response to localized power issues.
The company’s commitment to prompt intervention highlights its dedication to customer service and ensuring the timely restoration of power supply. ECG recognizes the inconvenience caused by these outages and is working diligently to rectify the situation. By providing multiple channels for reporting power issues, ECG aims to facilitate a smooth communication process and accelerate the restoration efforts. Furthermore, the company’s proactive use of social media platforms allows for real-time updates and information dissemination to its customer base, keeping them informed about the progress of restoration efforts.
ECG acknowledges the impact of this natural disaster on its customers and the wider community. The company reiterates its commitment to working closely with NADMO and all relevant stakeholders to manage the situation effectively and restore power safely and efficiently. The company expresses its appreciation for the public’s understanding and cooperation during this challenging period and urges continued vigilance and reporting of any electrical hazards. ECG remains dedicated to providing reliable and safe electricity services to its customers and is actively working towards a swift and comprehensive resolution to the power disruptions caused by the storm.
