The Electricity Company of Ghana (ECG) has issued a public announcement regarding power outages resulting from a severe rainstorm that impacted various regions of the country on Sunday, May 18, 2025. The storm’s intensity caused disruptions within the ECG’s electrical network, leading to widespread power disruptions for numerous customers. The company acknowledges the inconvenience this has caused and assures affected customers that their technical teams are actively working to restore power supply as quickly and efficiently as possible. ECG emphasizes its commitment to resolving the situation and minimizing the duration of the outages.
The rainstorm, characterized by its significant force and widespread impact, brought down trees, damaged power lines, and caused localized flooding in several areas. This environmental disruption directly impacted the ECG’s infrastructure, causing damage to electrical poles, transformers, and distribution lines. The extent of the damage varies across the affected regions, with some areas experiencing more significant disruptions than others. The ECG’s rapid response teams were immediately dispatched to assess the damage and commence repair work. The company’s primary objective is to restore power to critical facilities such as hospitals, clinics, and emergency services before focusing on broader residential areas.
To facilitate a swift and coordinated response to the power outages, ECG has established multiple channels for customers to report specific issues they are encountering. Customers experiencing individual or localized outages, downed power lines (fallen poles), or sagging conductors in their immediate vicinity are encouraged to contact the ECG Call Center at 0302-611611. This dedicated hotline allows customers to directly report their situations to ECG personnel, providing essential information for efficient dispatching of repair crews. Additionally, customers can report outages and related incidents to their nearest ECG office. This provides a localized reporting option, particularly for individuals residing in areas with limited or disrupted communication infrastructure.
In addition to traditional communication channels, ECG has embraced digital platforms to enhance communication and responsiveness. Customers can also report outages and incidents via the company’s official social media handles. These include @ECGghOfficial on Facebook, X (formerly Twitter), and Instagram. These social media platforms provide alternative channels for customers to report their situations and receive updates on the restoration progress. Using these channels promotes real-time communication and allows for broader dissemination of information regarding affected areas and estimated restoration timelines. ECG encourages customers to use these channels to report specific locations of outages, downed lines, or other relevant information to expedite the repair process.
ECG is undertaking a comprehensive approach to address the power outages, deploying its technical teams strategically across the affected regions. The teams are prioritizing critical infrastructure and areas with the largest number of affected customers. The repair process involves assessing the damage, replacing damaged equipment, and re-energizing power lines. Given the scale of the storm’s impact, the restoration process may require an extended period in some areas. The company is working diligently to restore power to all affected customers as quickly as possible, while adhering to safety protocols to ensure the well-being of both their personnel and the public.
ECG recognizes the significant impact of these power outages on its customers and reiterates its commitment to providing timely updates and transparent communication throughout the restoration process. The company deeply regrets the inconvenience caused by the storm-related outages and assures its customers that every effort is being made to restore power swiftly and safely. Regular updates will be provided through various communication channels, including the company’s website, social media platforms, and traditional media outlets, to keep customers informed about the progress of repairs and estimated restoration times. ECG appreciates the public’s understanding and patience during this challenging period and remains dedicated to providing reliable and consistent electricity service.
