MTN Ghana, a prominent telecommunications company, has recently come under scrutiny due to interruptions in call and internet services that have been reported by its subscribers. The South West Technical Manager, Mr. Teddy Hayford Acquah, attributed these service disruptions primarily to fibre optic cable damage caused by the activities of road contractors, property developers, and related infrastructure projects. During a media and stakeholder forum in Cape Coast, he conveyed the discontent of customers who have faced challenges with establishing call connections and accessing the internet. Mr. Acquah noted that a staggering 70 to 80 percent of service-related issues are connected to the damage of fibre cables, which are essential for the transmission of voice and data signals.
In the Central Region alone, MTN has reported significant damage to its fibre infrastructure, with over 62 kilometers of cables affected this year, resulting in an estimated loss of approximately five million Cedis. The damage to these cables has serious implications for service continuity, particularly when alternative routes for data transmission are compromised. Mr. Acquah highlighted specific construction projects and their reckless disregard for MTN’s infrastructure, mentioning ongoing road dualisation efforts in Kasoa and various water pipe projects that have been particularly damaging. He stressed the potential consequences when a fiber optic route is severed, as in the case of the Kasoa cable, where the company is left vulnerable to significant service outages.
In the broader context, Mr. Acquah articulated the importance of fibre optic cables as a national security infrastructure in Ghana’s rapidly digitizing world. The capabilities of these cables support the foundation for advanced technologies, including the Internet of Things (IoT) and the implementation of 5G networks. He urged both the authorities and the public to join in the effort to protect these critical assets, which are essential for enhanced connectivity and digital innovation. To fortify the network, MTN has plans in motion to expand its fibre network by adding another 28 kilometers in the Central Region, aiming for completion by November.
MTN Ghana’s commitment to economic development was highlighted by Madam Adwoa Afriyie Wiafe, the Chief Corporate Services and Sustainability Officer. She emphasized the company’s significant investments and contributions to various sectors in Ghana, including paying around GHS 5.9 million in taxes in 2023 alone. MTN is not just focused on telecommunications; it is involved in health, education, and economic empowerment missions, providing infrastructure and funding to improve the livelihoods of Ghanaians. This holistic approach underlines MTN’s dedication to fostering national development and addressing pressing community needs.
In addition to network challenges, the company is also facing issues with fraud, particularly in relation to Mobile Money (MoMo) services. Mr. David Woasey, the Area Sales Manager, alerted the public to increased fraudulent activities aimed at stealing from subscribers through innovative methods deployed by scammers. He reassured customers that the company is actively implementing protective measures but also emphasized the importance of individual customer vigilance. He advised subscribers to manage their transactions securely and to remain cautious of unsolicited communications regarding their MoMo accounts, reiterating the top priority of customer security in the digital landscape.
In summary, MTN Ghana is actively addressing the challenges surrounding its network service disruptions due to fibre optic cable damages while reinforcing its commitment to national development initiatives. The interplay of construction activities, security concerns, and expansive telecommunications infrastructure showcases the intricate balance MTN must maintain to provide reliable services while contributing positively to the socio-economic environment of Ghana. The efforts to expand network capacity and enhance security in light of fraud underline the necessity for collective responsibility among all stakeholders, reinforcing the company’s mission to bridge digital divides and advance the nation towards a more connected future.
