Paragraph 1: System Maintenance and Service Disruption Announcement
Stanbic IBTC Pension Managers Limited has announced a planned system maintenance exercise that will necessitate the early closure of several branches and a temporary disruption of its digital services. The maintenance activity, scheduled to take place from midnight to 8:00 am on December 7, 2024, will impact access to retirement savings accounts (RSAs) through the company’s digital channels. Customers are advised to plan their transactions accordingly to minimize any inconvenience. Normal business operations are expected to resume on Monday, December 9, 2024.
Paragraph 2: Branch Closure Details
Specific branches will close early on Friday, December 6, 2024, in preparation for the system maintenance. These include the Opebi branch at 47 Opebi Road, Ikeja; the Yaba branch at 360 Herbert Macaulay Way, Yaba; the Adetokunbo Ademola branch at 76 Adetokunbo Ademola Street, Victoria Island; and the Walter Carrington Service Centre on Walter Carrington Crescent, Victoria Island. Additionally, the Lekki Free-trade Zone branch, located beside Dangote Refinery, Ibeju-Lekki, and the Alausa Service Centre at 3 Ashabi Cole Street, Agidingbi, Ikeja, will also be affected by the early closure. These branches will close by noon on December 6th.
Paragraph 3: Contact Center Unavailability
The Stanbic IBTC Contact Center will also be unavailable during the system maintenance period. Service will be disrupted from Friday, December 6th, and will resume operations at 9:00 am on Saturday, December 7th, 2024. Customers needing immediate assistance should contact the company before the closure or after services resume on Saturday. Alternative communication channels may be available, and customers are encouraged to check the company’s website or social media platforms for updates.
Paragraph 4: Customer Communication and Appreciation
Stanbic IBTC has proactively communicated the planned service disruption to its customers through email and official statements. The company has expressed its sincere appreciation for customer understanding and continued patronage, acknowledging the potential inconvenience the maintenance might cause. This transparent communication aims to manage customer expectations and ensure a smooth transition back to normal operations after the maintenance exercise is completed.
Paragraph 5: Impact on Digital Channels
The system maintenance will primarily affect access to retirement savings accounts through Stanbic IBTC’s digital channels. Online platforms, mobile apps, and other digital services used to manage RSAs will be temporarily unavailable during the maintenance window. This includes functions such as checking account balances, viewing transaction history, making contributions, and initiating withdrawals. Customers relying on these digital services should take note and prepare accordingly.
Paragraph 6: Focus on System Enhancement and Customer Experience
While the temporary disruption might cause some inconvenience, the scheduled system maintenance is crucial for enhancing the overall performance and security of Stanbic IBTC’s systems. By undertaking this exercise, the company aims to improve its digital infrastructure, optimize service delivery, and provide a more seamless and secure experience for its customers in the long run. The proactive approach of scheduling the maintenance during a period of relatively lower activity demonstrates the company’s commitment to minimizing disruption while prioritizing system improvements.
