The management of the Murtala Muhammed Airport Terminal 2 (MM2), operated by Bi-Courtney Aviation Services Limited (BASL), has issued a stern warning against unruly and violent behavior by passengers within the terminal. Acknowledging that flight cancellations and delays can be frustrating, BASL emphasized the importance of maintaining decorum and respect within the airport environment. The company highlighted the existence of established procedures for addressing passenger grievances, as outlined in Part 19 of the Nigeria Civil Aviation Regulations (Nig.CARs), urging passengers to utilize these channels rather than resorting to disruptive actions. BASL reiterated its commitment to ensuring the safety and well-being of all individuals within the terminal and stressed its zero-tolerance policy towards any form of unruly or violent behavior.
The statement released by BASL underscores the increasing concerns regarding passenger misconduct at MM2, particularly in the context of flight disruptions. While acknowledging the understandable frustrations that can arise from such situations, the company emphasized that resorting to violence or unruly behavior is unacceptable and will not be tolerated. BASL pointed out that such actions not only disrupt the airport environment but also potentially endanger the safety and security of other passengers, staff, and stakeholders. The company’s firm stance on this issue reflects its commitment to maintaining a peaceful and orderly atmosphere within the terminal.
BASL explicitly referenced the legal repercussions that passengers engaging in unruly or violent behavior could face. The company stated that such actions would result in immediate legal action and prosecution to the fullest extent of the law. Additionally, individuals involved in such incidents could be placed on no-fly lists, effectively barring them from future air travel. This strong deterrent underscores the seriousness with which BASL views passenger misconduct and its determination to enforce appropriate consequences.
The statement also highlighted the regulatory framework governing passenger rights and responsibilities, specifically referencing Part 19 of the Nig.CARs. These regulations outline the procedures for addressing passenger grievances and complaints, providing a structured mechanism for resolving issues related to flight cancellations, delays, and other related matters. By directing passengers to these established channels, BASL aims to encourage a more constructive and less disruptive approach to addressing travel-related frustrations.
BASL appealed to passengers to exercise patience and cooperate with airport personnel, particularly during the busy yuletide season. The company emphasized the importance of maintaining a secure, respectful, and peaceful environment for everyone within the terminal. This appeal reflects BASL’s commitment to fostering a positive and cooperative atmosphere within the airport, recognizing the shared responsibility of all stakeholders in maintaining a smooth and efficient travel experience.
Furthermore, BASL encouraged passengers to report any instances of inappropriate behavior to the airport’s security personnel for prompt attention. This proactive approach aims to ensure that any potential security threats or disruptive incidents are addressed swiftly and effectively. By empowering passengers to report such behavior, BASL seeks to create a safer and more secure environment for all individuals within the terminal. The company’s statement serves as a reminder of the importance of maintaining decorum and respect within the airport environment, emphasizing the availability of established channels for addressing grievances and the serious consequences that await those who engage in unruly or violent conduct.
